Review provenance and anti-manipulation rules

Review Policy

Reviews and ratings can help homeowners, but they can also be manipulated or misunderstood. Servhom treats review data as source-specific context, not as a hidden blended truth score.

Last updated: June 5, 2026

Current Review Approach

Ratings and review counts should be displayed with source labels when used.
Servhom should not blend different third-party ratings into one unsupported combined rating.
Review or rating schema should only be used when the visible page and data rights support it.

Future First-Party Reviews

If Servhom accepts first-party reviews, the system should require anti-spam checks, conflict-of-interest controls, moderation rules, and a clear process for businesses to flag disputed reviews.

Manipulation Is Not Allowed

Businesses may not submit fake reviews, incentivized undisclosed reviews, or reviews on behalf of customers.
Users may not submit reviews for jobs they did not experience.
Servhom may remove, reject, or de-emphasize review signals that appear fraudulent, abusive, irrelevant, or unsupported.